HOGTUNES uses Drag Specialties as our sole distributor to fill all dealers in the United States, Canada and Europe. Other than help with technical support or service related issues, Hogtunes does not deal directly with retail dealers.
For any warranty claims, customers must deal with the retail dealer where the product was originally purchased from. Warranty applies to the original retail purchaser only and is not transferable. If your dealer cannot or will not help, the warranty stays intact, but the customer making the warranty claim will be responsible for all inbound, and outbound ship charges to Hogtunes in Ontario, Canada. Products being returned to Hogtunes for service must be issued a Return Authorization Number (RA#). Products arriving at Hogtunes facilities with no RA# marked clearly on the outside of the box will be refused.
Drag Specialties will not accept any warranty claims or phone calls from consumers directly. If your purchase is made through an authorized dealer who will help with a warranty claim, Hogtunes and Drag Specialties have a system in place to make sure you’re taken care of quickly. The dealer calls us direct, and Hogtunes will handle everything from there.
Some dealers choose to sell at very low prices on “auction type” websites (see ebay warning info here). If a “bricks and mortar” store is not for you, and you choose to purchase our products from one of these discounters, please make sure to understand their service and return policies BEFORE any funds are exchanged!
Hogtunes speakers are warranted for a period of 20 years. Hogtunes Amplifiers are warranted for 1 year from original purchase date. Proof of purchase is required for all warranty claims. Speakers found to be defective during the warranty period will be repaired or replaced (with a product deemed to be equivalent) at Hogtunes sole discretion. Amplifiers will be repaired.
What Is Not Covered:
1) Any expense related to the removal or re-installation of Hogtunes products.
2) Repairs to these products performed by anyone other than Hogtunes.
3) Subsequent damage to any other components.
4) Any product purchased from a non-authorized Hogtunes/Drag Specialties dealer.
5) Damage to Hogtunes products due to an accident or collision.
6) Hogtunes Amplifiers with broken or removed “warranty void” stickers
If you have any questions or concerns, we're always happy to help,
so please click here to send an email, or call us during regular business hours (EST)